SECURITY SYSTEM SUPPORT
BECAUSE WHAT GOOD IS A SECURITY SYSTEM WITHOUT WORLD-CLASS SERVICE AND SUPPORT!
Don’t settle for less than 24x7x365 LIVE access to your security contractor.
STS360 has a team of security staff on-call all times of the day and night because we know your security is critical!
SUPPORTING OVER 10,000 DEVICES
At STS360 we continue to support over 10,000 devices, on current warranty and service contracts, because our customers trust in us year after year to maintain their security systems at peak performance.
We have designed a customized approach to our support programs because every organization’s needs are unique. From traditional service packages to more proactive remote systems health management we work with you to create a solution that matches your needs to your budget.
Our security system installations come with a minimum of One Year Service Contract, with options to extend through 10 years after installation.
WATER TIGHT WORKFLOW
All projects, service contracts, warranties, and cases are managed through our Salesforce Service Cloud so they can be accessed anywhere at any time.
Our field technicians are outfitted with tablets so they can access all details of not only the case they are working on but all related cases and projects and related documentation.
Through Salesforce technicians can also access troubleshooting steps, manuals, software updates, training videos, and other valuable resources that allow them to get your system back up to full functionality quickly and efficiently.
All service cases are logged immediately and you are given a case number to track from the beginning of your service through completion.
SUPPORT CONTRACT OPTIONS
UPGRADE TO ADD THESE PREMIER FEATURES TO YOUR SERVICE CONTRACT FOR A UNIQUELY SPECTACULAR EXPERIENCE:
- Online Secure Portal to View Service Cases and History
- Online Secure Portal to Access Training and Troubleshooting Videos
- Online Secure Access to Encrypted Digital Documentation
- Remote Health Diagnostics & Event Monitoring
- Remote Systems’ Management & Updates
- Proactive Dispatching Before You Even Know There’s a Problem
- Repair / Replacement of all Hardware Even if Caused by Normal Wear and Tear*
- Monthly Reports with Details on all Devices and Dispatches
- Spare Stock Equipment and Loaners
- 4 and 8 Hour Response Times
- End of Service Contract Term Assessments and Recommendations
Increased accountability, transparency & efficiency are the hallmarks of our customer service experience.
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